1. What products do you sell?
We offer a wide range of yarns, knitting needles, crochet hooks, and other fiber arts accessories. Our yarn collection includes various fibers like wool, cotton, acrylic, and blends to suit all types of projects. We also carry high-quality tools and gadgets to support your crafting experience.
2. Where do you source your yarns?
We carefully select our yarns from trusted suppliers who share our passion for quality and craftsmanship. Our yarns are sourced from reputable manufacturers known for their ethical and sustainable practices.
3. How do I choose the right yarn for my project?
Choosing the right yarn depends on the type of project you're working on. The thickness, fiber content, and texture of the yarn all play a role in the finished piece. If you're unsure, feel free to reach out to us, and we’d be happy to help guide you in the right direction based on your needs!
4. Can I return or exchange an item?
Yes! We want you to be fully satisfied with your purchase. If for any reason you're not happy with your item, you can return it within 30 days for an exchange or refund, provided that the items returned are in saleable condition and unused. Please note that all returns and exchanges courier fees will be to customer's account.
Please refer to our return policy for more details.
5. Do you ship internationally?
Please contact us for a shipping quote before placing your order, if you are outside South Africa.
6. Do you offer gift cards?
Yes! We offer digital gift cards that make the perfect gift for any yarn lover. Please contact us via e-mail: woolmeoverinfo@gmail.com
7. Do you offer any discounts or promotions?
We love rewarding our customers! Be sure to sign up for our newsletter to receive updates on sales, promotions, and new arrivals. Follow us on social media for additional special offers!
8. How do I contact customer service?
You can reach our customer service team by emailing us at woolmeoverinfo@gmail.com or using our contact form on the website. We strive to respond to all inquiries within 1-2 business days.