Shipping policy
Thank you for shopping with us! We’re committed to delivering your order quickly and safely. Please read our shipping policy for important details regarding processing, shipping, and delivery times.
Processing Time:
- Orders are typically processed within 1-3 business days, Monday through Friday (excluding holidays).
- In case of the ordered item not being in stock, we will notify you of the delay or offer replacement product.
- You will receive an email with tracking information once your order has shipped.
Domestic Shipping
- Standard Door-to-Door Shipping: 3-5 business days depending on your location (this is on top of 1-3 business days for processing/packaging of your order)
- Free Standard Shipping on orders over R700 (Domestic orders only).
International Shipping:
- Please contact us for an international shipping quote prior to placing an order.
- Shipping times vary depending on destination. Please allow 5 to 14 business days for delivery.
- International customers are responsible for any customs duties, taxes, or fees incurred during the shipping process.
Shipping Delays:
- While we strive to ship all orders promptly, shipping delays may occur due to weather, holidays, or unforeseen circumstances. We appreciate your patience and will do our best to keep you updated.
Lost or Stolen Packages:
- We are not responsible for lost or stolen packages once the tracking information shows that it has been delivered. Please ensure the delivery address is correct at the time of purchase.
- If your package is lost or stolen, please contact the carrier directly or reach out to us, and we will help investigate.
Order Modifications and Cancellations:
- Once your order has been processed and shipped, we are unable to make any changes or cancellations. Please review your order and delivery address carefully before confirming!
If you have any questions or concerns about your order, feel free to reach out to our customer service team at:
woolmeoverinfo@gmail.com