Refund policy

Please read product description before purchasing, also make sure you are ordering the right color or size of accessory. Also note slight differences in yarn and accessories colors displayed on screen, this is due to different screen settings and light settings when the photos of products were taken. Contact us if you are unsure about the product you are looking for, we will assist as best as we can.

We have a 14-day return policy for, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide proof of purchase.

The return courier fee is at the customer's account! Under no circumstances will Wool Me Over be responsible for the return courier fees!

To start a return, you can contact us at woolmeoverinfo@gmail.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items get returned to us at buyer's cost, unless we sent a wrong item or the item received was damaged in transit!

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded via EFT within 10 business days. 
If more than 15 business days have passed since we’ve approved your return, please contact us at woolmeoverinfo@gmail.com.